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Temporary Service Desk Engineer

We are looking for a Temporary Service Desk Engineer.

The person will be a part of our EMEA/US IS Service Desk to ensure a good service level to our users. This position will reinforce our IS Team located in Sofia and will report to the regional IS Manager.

The main activities:

Provide front-line technical support to the company employees by responding to incidents and requests utilizing internal ITSM software Acts as the first point of contact for Service desk support and assists Level II with more complex tickets Provide troubleshooting and support for Microsoft Office 365, Microsoft Teams, and a wide variety of 3rd party applications (Browsers, Windows family operating systems, etc.) and engage escalation support processes in a timely fashion Provide troubleshooting and support for PCs, Laptops, Peripherals, Network devices, etc., and engage escalation support processes in a timely fashion Manage local IS material (computers, phones, printers, meeting rooms, access control, accessories) Support the team; be highly collaborative. Seek and share knowledge among colleagues throughout the End User Services team. Leverage Level 2 teammates for troubleshooting and procedural support Build and distribute application deployments Develop, maintain, and provide documentation for internal procedures and user guides Performs other IT duties as per assignment.

The profile:

University degree in information technology or similar A proven track record on various implementations: ERP D365 F&O, Supply Chain processes, EDI data flows Experience with Microsoft D365 (Microsoft Landscape of Solutions) is a strong advantage Multinational experience Results-orientated and organized with the ability to plan and deliver against deadlines Assertive, optimistic, resilient, and welcomes change Strong analytical, planning, and problem-solving skills The ability to communicate in spoken and written English is a must.

As we value our employees we offer:

Opportunity to be an essential part of a dynamic, successful, and continuously growing international company Paid holiday days - 25 days International knowledge transfer opportunities in other company locations Friendly and open environment Competitive salary & Bonus system Flexible working time Additional health insurance + Dental & Optical care, Hospital & Pregnancy care Multisport card Food vouchers & Transport Allowance Referral program Career growth and development – internal and external training. Free unlimited access to LinkedIn Learning Platform.