Обява Премиум

SENIOR CUSTOMER SERVICE SPECIALIST

We are looking for: Senior Customer Service Specialist.

Main tasks and responsibilities:

•Plans and organizes the activities in the Customer service department, so that the department and company goals are achieved; •Monitors and controls all work processes in the department and sets priorities; •Assigns operational and long-term tasks to the team members, gives operational instructions, and supervises the implementation; •Operational and commercial contacts with customers; •Communication with new clients and presentation of the company's services; •Makes proposals for the development of new services and changes to existing ones to increase the quality and efficiency of logistics activities; •Continuous focus on improving logistics processes and internal and external cooperation.

Requirements:

•Fluent English is a must; •Advanced knowledge of Excel; •Very good organization skills and attention to detail; •Negotiation skills; •Ability to work under pressure to tightly controlled deadlines; •Experience with WMS systems; •Experience in Continuous Improvement programs will be considered an advantage.

The offer:

•The privilege and a chance to work in a company leader in its sector; •Competitive remuneration and social benefits package; •Excellent working conditions.