Обява Премиум

Functional Consultant (SNOW / ServiceNow)

Role: Functional (ServiceNow) Consultant

Level: Senior

Type: Full-time permanent employment (direct contract with the customer)

Location: Bulgaria

Must-have: Consulting and pre-sales experience (the role will support both pre-sales and delivery), with at least ONE of the following modules (NOT prioritised by order): ITSM, ITOM, IRM, CSM, SPM or HR ; Fluency in English

Summary: Our Functional Consultants are a key member of the ServiceNow team. Request sits as part of the solution, management and delivery of big technology projects based on SNOW platform

You will:

  • Assist in implementing ServiceNow platform for transformation projects.
  • Lead design workshops to create specifications based on client needs
  • Offer innovative solutions to address business challenges using ITSM / ITIL
  • Familiarity with Risk and Compliance practices
  • Ensure business requirements are tracked throughout the project
  • Provide technical guidance in sales, proposals, and project development for ServiceNow offerings.

About you:

  • At least 3 years of Consulting or professional services experience

  • Experience in pre-sales for ServiceNow solutions, including responding to RFIs, RFPs, and client presentations

  • Business analysis experience in technology-driven service management transformations

  • Effective communication skills to align stakeholders on proposed approaches

  • Skilled negotiator, influencer, and team player for solving complex challenges

  • Practical use of project management and agile tools

  • Adaptability to dynamic environments with changing priorities across multiple projects

  • Resilient and driven to overcome obstacles towards team/project/client goals

Nice to have skills:

  • Project management background in implementing technology-driven service delivery projects
  • Familiarity with IT Operating Model design
  • ITIL Foundation certification (V3 or V4 preferred)
  • Agile SDLC methodologies
  • Relevant certifications (SNOW / PMP / PMI)

About SmartChoice International:

Smartchoice International is your premier staffing agency committed to assembling the ideal team for your business while seamlessly connecting top-tier talent with exceptional opportunities. Boasting over decade of profound experience in the staffing domain, we have established an eminent reputation as the go-to agency for enterprises in pursuit of unparalleled service.

At Smartchoice International, we recognize that each company's staffing requisites are unique. With this in mind, we are driven to offer tailored solutions precisely aligned with your distinct demands. Our operational prowess encompasses adaptability, flexibility, and efficiency, empowering us to maintain absolute control throughout the process - streamlining everything from interview preparation to comprehensive post-hire support.

SmartChoice is a registered company under The Employment Promotion Act from the ordinance of the terms and conditions for carrying out the intermediary activity for employment under №3100 & №3101 from 30.11.2020