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Head of Customer Engagement and Retention

For 20 years Easy Consult has been a trusted partner for tailor made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer or an experienced executive our team has been delivering in a time efficient and high quality manner.

We are looking for a Head of Customer Engagement and Retention to join our client's team on their's journey to success!

What You’ll do:

  • Develop and execute timely, systematic, and effective customer acquisition and re-engagement campaigns across all retail channels.
  • Tracking the effectiveness of initiatives related to retail products, service development and customer acquisition.
  • Collaborate with the company's marketing team and product owners to shape communication strategies across various communication channels.
  • Participate in the development and testing of pricing of retail products and services by generating ideas with the analytics division and product owners.
  • Manage and lead a team of employees, coordinating tasks to achieve team goals.
  • Maintain a culture of collaboration and high productivity within the team.

What you’ll need to succeed:

  • University degree in Business Administration, Marketing, or another related field.
  • Proven experience in planning and driving strategic customer engagement campaigns.
  • Strong analytical and problem-solving skills.
  • Proven experience in customer engagement, CRM management, and team leadership.
  • Proactivity and out-of-the-box thinking.
  • Excellent communication and people-management skills.
  • Knowledge of the banking industry would be considered an advantage.
  • Knowledge of English is a must, knowledge of Russian will be an advantage.

What we offer:

  • Seize the opportunity to grow your career.
  • Engage in exciting and meaningful work.
  • Get recognition for your work and attitude.
  • Become part of a large, friendly, and supportive team
  • Get additional private health insurance.
  • Receive special prices for multisport card and multiple retailers.
  • Obtain preferential prices for our banking products.
  • Enjoy a great location in Sofia’s city centre.

If this opportunity sounds appealing and fitting for you and your future career development, do nоt hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend. Our services are free of charge for candidates.

All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339/ 30.08.2017