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Technical Support Representative with German and English

Easy Consult was established in 2004 and is the fastest-growing Bulgarian Recruitment company on the market.

Why Apply With Us?

Our team is focused on Experts and Management search and we specialise in a broad range of industries and roles. We are dedicated to the idea of delivering timely and customized services to candidates while partnering with some of the most prominent and preferred employers in the country.

To ensure the expansion of our Operations Center in Sofia, Bulgaria we are now looking to recruit a Technical Support Representatives with German and English

Job Summary:

The Technical Support Representative will help B2B customers by providing resolutions of technical and network issues in a friendly and professional manner using different channels of interaction.

Main responsibilities:

  • Perform level 1 resolutions in support of B2B customers;
  • Diagnose and resolve technical issues, related with laptops, desktops, tablets, printers, mobile phones, routers, Microsoft office package and other applications;
  • Maintaining technical proficiency in all hardware and software, utilized by the clients;
  • Uninstall, reinstall software applications;
  • Verify proper hardware and software set up;
  • Resolve username and password problems;
  • Assist with navigation around application menus;
  • Troubleshoot email, VPN and other issues;
  • Collaborate with colleagues and other resources in support of complex issues.

Job requirements:

  • Fluency in both German and English;
  • Knowledge of MS Office, Windows and Internet applications;
  • High school diploma;
  • Excellent interpersonal and communications skills;
  • Willingness to learn and obtain new skills and competencies in technology;
  • Ethics, Team work and Positive attitude.

What we offer:

* 100% remote work position**

  • Competitive salary and performance bonuses
  • Opportunity for career progression
  • Young and vibrant team environment
  • Social benefits package
  • Professional on-boarding and on-going trainings

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!

Or maybe you know someone who will be a good fit? Share this opportunity or recommend it to a friend.

Only shortlisted candidates will be contacted. All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339/ 30.08.2017.