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Technical Support with German - Работа от вкъщи

Easy Consult was established in 2004 and is the fastest-growing Bulgarian Recruitment company on the market.

To ensure the expansion of our client's Operations Center in Sofia, Bulgaria we are now looking to recruit a Technical Support Representatives with German and English

Job Summary:

The Technical Support Representative will help B2B customers by providing resolutions of technical and network issues in a friendly and professional manner using different channels of interaction.

Main responsibilities:

  • Perform level 1 resolutions in support of B2B customers;
  • Diagnose and resolve technical issues, related with laptops, desktops, tablets, printers, mobile phones, routers, Microsoft office package and other applications;
  • Maintaining technical proficiency in all hardware and software, utilized by the clients;
  • Uninstall, reinstall software applications;
  • Verify proper hardware and software set up;
  • Resolve username and password problems;
  • Assist with navigation around application menus;
  • Troubleshoot email, VPN and other issues;
  • Collaborate with colleagues and other resources in support of complex issues.

Job requirements:

  • Fluency in both German and English;
  • Knowledge of MS Office, Windows and Internet applications;
  • High school diploma;
  • Excellent interpersonal and communications skills;
  • Willingness to learn and obtain new skills and competencies in technology;
  • Ethics, Team work and Positive attitude.

What we offer:

  • 100% remote work position**
  • Competitive salary and performance bonuses
  • Opportunity for career progression
  • Young and vibrant team environment
  • Social benefits package
  • Professional on-boarding and on-going trainings

Only shortlisted candidates will be contacted. All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339/ 30.08.2017.