Обява Премиум

B2B Customer Service Specialist

B2B Customer Service Specialist

Adecco is a Fortune Global 500 company and the global leader in HR services. The Adecco Group connects over 500,000 external colleagues with clients each day through its network of more than 6,600 branches, with 34,000 full-time employees in over 60 countries and territories around the world. It is ranked 7th in the ‘World’s Best Workplaces’ 2020.

For one of our trusted clients, we are looking for a B2B Customer Service Specialist for their office in Sofia, Bulgaria.

Responsibilities:

  • Answering inbound phone calls and performed email communications related to providing auto transport quotes, confirmation of bookings, pick-up, and delivery status, billing, and changes to orders
  • Serving as liaison between the client and other internal departments
  • Performs data entry into CRM
  • Provides status updates and additional information to company customers
  • Escalates to senior management when necessary

Requirements:

  • Fluency in English – written and spoken
  • 2 years of related previous experience on a similar role
  • Strong written and verbal communication and the ability to effectively negotiate
  • Ability to effectively use CRM, Excel/Sheets, and PowerPoint/Slides
  • Multitasking and teamwork abilities
  • Strong time management skills
  • Willingness to work in US working hours

If you recognize yourself in the description above apply today with your CV in English!

Only short-listed candidates will be contacted.

All applications will be treated in strict confidentiality.

Recruitment license from National Agency of Employment №1814 from 08.12.2014