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BackOffice Player Support Specialist with Dutch, Czech, Lithuanian, German or Turkish and English

BackOffice Player Support Specialist with Dutch, Czech, Lithuanian, German or Turkish and English

Job location Sofia; Permanent; Full time; Part time; Suitable also for students; Suitable also for candidates with little or no experience; Salary from 2300 to 2500 BGN (Gross); Languages: English, Lithuanian, German, Dutch, Turkish.

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that we can change people's lives by helping them become the best version of themselves. We participate in the development of many Bulgarian and international companies, helping them find the right people and solutions for their business. Our network of satisfied candidates and clients continues to grow, remaining our greatest pride and motivation.

For one of our clients – a world-wide company, offering its products and services in a variety of fields. We are looking for reliable, driven and capable individuals for the role of BackOffice Player Support Specialist with Dutch, Czech, Lithuanian, German or Turkish and English.

Essential Duties and Responsibilities:

  • Responding to players regularly and dealing with rust & Safety related support tickets;
  • Upkeeping knowledge of Community and Safety Policy guidelines;
  • Handling a variety of tasks related to player safety and enforcing Safe and Fair Play Policy;
  • Working with Trust & Safety supervisors on escalations and in-game security incidents;
  • Teaming-up with superiors in Trust & Safety and ensuring a high-quality service;
  • Reporting issues and observed market patterns to the supervisors in Trust & Safety team.

Requirements:

  • Strong command of Dutch, Czech, Lithuanian, German or Turkish and solid English skillset;
  • Capable and reliable, able to meet deadlines;
  • Ready to work as a part of a collective and contribute to team effort;
  • Driven and eager to provide excellent support and meet company standards;
  • Ready to develop, learn and show results.

Our client offers:

  • Relocation assistance for candidates moving from abroad;
  • Full time employment with no phone calls;
  • Attractive salary and performance-based bonuses;
  • Training during first 6 weeks on the job and various learning opportunities down the line;
  • Working time organized in day shifts and a supportive and friendly work atmosphere;
  • Tempting social benefits package and a chance to build a long-term career.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number SM_BOPSSGTE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).

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