Chat Support Agent with Italian, French or German and English (Hybrid Model of Work)

Job location Sofia; Work from home option; Permanent; Full time; Suitable also for candidates with little or no experience; Salary from 2600 to 3600 BGN (Gross); Languages: English, Italian, German, French.

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that we can change people's lives by helping them become the best version of themselves. We participate in the development of many Bulgarian and international companies, helping them find the right people and solutions for their business. Our network of satisfied candidates and clients continues to grow, remaining our greatest pride and motivation.

For one of our clients – a big name in online entertainment industry. We are on a lookout for proactive, motivated and flexible decision-makers the role of Chat Support Agent with Italian, French or German and English.

Essential Duties and Responsibilities:

• Chatting and emailing with customers, sorting out their questions and problems;
• Offering quick, clear solutions along with guidance through solution process;
• Informing customers about upcoming promos and changes, building trust by really listening;
• Respecting the company rules and tackling any other customer-related tasks;
• Learning more about how the business works and striving to hit your targets;
• Being there for your coworkers and coming up with ideas for making things work even better.

Requirements:

• Proficiency in Italian, French or German and English;
• Customer support experience is a plus, especially in gaming or payments;
• Customer-centric and proactive approach to work;
• Communicative and motivated to provide a good service;
• Skilled with multitasking, flexible and a capable decision-maker;
• PC literate.

Our client offers:

• Competitive compensation package including attractive bonuses;
• Benefits such as transportation and meal allowances, a sports card, and additional perks;
• Hybrid model of work with alternating weeks between office and remote work;
• Working time organized in various shifts for you to choose from;
• Additional health insurance coverage, full-time employment with paid leave and zero calls;
• Access to extensive training and professional development opportunities;
• Enjoy a modern and comfortable office environment with recreational areas and a positive atmosphere.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number SM_CSAIFG).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).